Service Terms & Conditions

Zamna Services LLC –

www.zamnaservices.com

Last Updated:

04-01-2025

By using this website to request or book any service, you agree to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from booking services.

1. Booking Confirmation

Booking online does not guarantee your selected date or time. You will be contacted via email or phone to confirm availability.


A non-refundable deposit of $70 is required to reserve your cleaning date and time. This deposit will be applied toward your total service fee.


2. Cleaning Crew


We typically work in teams of two. Larger teams may be assigned based on job complexity or scheduling needs.

Our cleaners are professionally trained and undergo thorough background checks. We strive to minimize personnel rotation in your home.


3. Right to Refuse Service


Zamna Services LLC reserves the right to deny or terminate service in cases involving:


Safety concernsInappropriate behavior or uncomfortable environmentsPresence of weaponsExcessive clutter or unsanitary conditionsLack of water, electricity, or access to the property


Our staff may leave if the environment is deemed unsafe, and a $70 cancellation fee will apply.


4. Preparation for Cleaning Day


To maximize cleaning efficiency, please tidy up personal items from surfaces (floors, counters, tables).


If you prefer we handle these tasks, notify us in advance so we can adjust the estimated price accordingly.


5. Add-On Services (Available at Extra Cost)


Interior window & sill cleaningBlind detailingBaseboard detailingDishwashingInside cabinet cleaningOven & fridge cleaningGarage sweepingPatio cleaningCarpet washing

6. Pets


We are happy to work around pets. For safety and efficiency:


Limit indoor activity during serviceAggressive or anxious pets may result in service interruption and cancellation fee


Our team will not enter homes where pets pose a threat.

7. Service Fees & Estimates


Prices are based on experience and the expected condition of the property.

If the condition differs significantly upon arrival, we will notify you and adjust the price accordingly. If we cannot reach you, service may be skipped, and the $70 cancellation fee will apply.

8. Payments


A $70 deposit is required to reserve your appointment.

Remaining balance is due on the day of service via cash, check, or credit card.

9. Refund Policy


We do not offer refunds. If something was missed during service, please contact us within

24 hours. We will return to address the issue at no additional cost.

10. Recurring Discounts


Discounts for recurring service apply after the first cleaning. Skipping cleanings may result in price adjustment to reflect lower frequency.

11. Rate Adjustments


Rates may be adjusted based on:


Change in service frequencyChanges to home size or layoutNumber of residentsRenovations or added furniture

12. Lockouts


If our team cannot access your home and contact is not made within 20 minutes of arrival, your appointment will be canceled, and a

$70 lockout fee will apply.

13. Rescheduling & Cancellations


Please provide at least 48 hours’ notice for rescheduling or cancellations to avoid the $70 cancellation fee.

14. Alarms


If your home has an alarm system, please disarm it or provide access instructions in advance.

15. Client Equipment & Supplies


We are not responsible for damage to client-provided vacuums or supplies, Green products available upon request.

16. Limits of Service

We do not clean:


MoldHoarding conditionsBiological waste (blood, feces, urine, vomit, litter boxes, etc.)


Cleaners will not lift items over 35 lbs or climb above a step stool.

17. Breakage or Damage


We carry insurance and exercise care. However:


We are not liable for damage due to improper installation or undisclosed fragile itemsNotify us within 24 hours of any incidentIdentical replacement is not guaranteed but will be attempted

18. Arrival Window

Cleanings are scheduled between

8:00 AM – 4:00 PM. Delays due to traffic or weather may occur. We aim to stay within a 30–45 minute window.

19. Observed Holidays


We do not operate on the following holidays:


Independence Day Thanksgiving & Black Friday Christmas Eve & Day New Year’s Eve & Day

20. Inclement Weather

If local schools are closed due to weather, services may be canceled and rescheduled.

21. Key Management


Client keys are stored securely and returned within 48 hours of service termination.

We are not liable for loss or theft if entry instructions include unsecured access methods (e.g., key under mat).

22. Non-Solicitation of Staff

Clients may not directly hire Zamna Services LLC employees. We invest significant resources in training and vetting our staff.

23. Governing Law

These terms are governed by the laws of the State of California, without regard to its conflict of law provisions.




We value your trust and aim to deliver excellent service. Zamna Services LLC reserves the right to modify these Terms & Conditions at any time without prior notice.

Contact Us

Zamna Cleaning Services

Rohnert Park, Rohnert Park California 94928

+1 707-000-0000

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